simPRO

“Simpro sucks as an employee on a phone. So many weird glitches and bugs, complicated and not intuitive. There’s an old version of the app that they stopped supporting years ago that is a lot better, still works but I don’t think you can download it anymore”

“Aroflo is owned by simPRO FYI. Never used Aroflo, but will pile on and confirm simPRO is total garbage from both the field and the office. They (simPRO) also have a habit of crashing for several hours at a time every few months”

“Simpro is awful for employees but apparently its good for the boss”

“We used to get told everything was in beta and we were testing it for feedback except nothing ever got changed”

“Just got the email from simpro sales agents forcing us into Lightning. There new AI capability software. There increasing our prices but offering lightning as the cheapest option. Its about 7grand a year for our small team or 6 or so employees... Im looking at other options now…”

“we have 9 users so the cost is incresaing. There forcing us also - we tried to lock in a 36 month contact but now the 1.10.26 has hit they forcing us on lightning for 15% cost increase instead of the 25% cost increase. looking at alternatives now - but the data transfer is the…”

“Same issue as Aroflo (same parent as Simpro) there's no way to get your data out. When I left tradify it was easy to extract all data”

“Im using Simpro, I feel they are pushing AI hard. They have also gotten incredibly expensive in my opinion”

“It’s 15% for everyone unless they lock in with lightning. Which only lasts for a few years which they hope will lock you into their workflow even deeper when you bounce out of contract back into extortionate pricing”

“However it is truly designed for one site visit is one job is one invoice. It becomes messy if you start doing large projects with teams returning multiple days or even weeks on end... Simpro is a bloody expensive beast with features from the 90s that are very late to market but…”

“Tried to make the switch to Simpro, did the training but never made the leap into the software, was much more complex and the easy user experience in Tradify made it hard to switch. Decided to cancel Simpro and now aiming at adopting Fergus as it seems to be a good middle ground…”

“For the sales/quoting and project management side of business, nothing beats it. Well worth the money. For the tradies and technicians doing the work on the road, it sucks”

“On the back of that presentation, we signed up, increasing our subscription costs by approximately 30%... Even asking the AI basic questions like "How much have we invoiced this month?" produces wildly inaccurate answers... If you wish to cancel, we can move you back to your old…”

“Very hard to cancel. All the staff change hands every few months, sell you a lot, no check ins as promised. Good for enterprise”

“The way it works on mobile is beyond a joke for 2026. You clip on a text box and it jumps around. Can’t scroll up to see what you are typing”

“We currently use simpro with simpro digital forms for rcd testing etc etc. Its costing us $25k a year as we have 4x admin staff and we also have around 20 technicians”

“after an aggressive marketing campaign by my crm to bundle their ai add on; its been made clear that by not taking it up means my base rate will climb higher than extended packages (and far faster than cpi)”

“Support is poor. App requires full reinstall after every update. Regularly has bugs and work is lost. Prices have recently gone up again and there are regular outages”

“It often takes far too many clicks just to get through a simple daily task like revising an invoice or editing purchase orders”

“The PO (purchase order) system and work orders can be quite delicate. they need to be handled in very specific ways, otherwise it’s easy to throw off a job’s financial figures”

“the system requires a full time inputter, is extremely time consuming and the results do not warrant the input. after sales service is offensive at best”

“Support can be lacking especially when it comes to the mobile application. The usual response it just to re-install the app”